Introduction to Hospitality

TABLE OF CONTENTS

INTRODUCTION

CHAPTER I

THEORETICAL PRINCIPLES OF HOSPITALITY

1.1. Hospitality Terminology

1.1.1. Division of accommodation services

1.2. History of worldwide hospitality industry

1.3. History of hotel industry in the USA

1.4. History of hotel industry in Poland

1.5. Hotel chains and hotel systems

CHAPTER II

HOTEL AND LODGING MANAGEMENT CAREERS, JOBS AND TRAINING

2.1. Quality in hospitality industry

2.2. Management of hotel services

2.3. Career possibilities in Accommodation and Lodging Industry

2.3.1. Types of Hotel and Lodging Management Positions

2.4. Hotel and Lodging Management Training and Qualifications

CHAPTER III

FAMOUS AND UNUSUAL WORLDWIDE HOTELS

3.1. Famous and luxury hotels in the world

3.2. Strange and interesting hotels in the world and in Poland

CHAPTER IV

HOTEL ORGANIZATIONS IN THE WORLD AND IN POLAND

4.1. Worldwide hotel organizations

4.2. Hotel Organisations in Poland

CHAPTER V

WORLDWIDE TRENDS IN TOURISM SUPPLY AND DEMAND

5.1. Trends in supply and demand and their consequences

5.2. Trends in transport

5.3. Tendencies in new technologies

5.4. Tendencies in hotel and gastronomy industry

5.4.1. New technologies in hospitality industry

REFERENCES

APPENDIXES